![]() As above, but remove all stored Office credentials (aka as new) - Doesn't seem to have an effect.Completely uninstall Office and reinstall - Seems to work for a time then intermittently disconnects again.Run Office Quick Repair - Encounters an error, albeit a different code.Run Office updates - Attempts to download them and then encounters an error (error code to follow).Close and restart Outlook - Still asks for password.This also seems to coincide with any fixes encountering error codes, I'll update this post soon with these numbers in case they're of any help too. It seems under this new system that the window to enter your password just straight up doesn't appear, nothing happens. No problem, I've encountered this before, just click the prompt, the window pops up, pop in the password and Robert's your mother's brother. ![]() Now, a few days ago some users noticed that Outlook was intermittently disconnecting them from their email accounts and saying "Need Password" at the bottom. One of these changes is that the credentials window that appears at the top is no longer a thing - it now opens a nice modern window to log in akin to the rest of Office. under the SSO system with other Office apps). We use Office 365 Business licenses here, and recently Outlook has been brought under the umbrella of modern authentication (i.e. Select Add a new way to sign in or verifyJust seeing if anybody else has encountered this weird issue as I've had about 5 or 6 users with it now. Make sure to familiarize yourself with the type of security key you have by reading the instruction manual from the manufacturer. There are different types of security keys that you can use, like a USB key that you plug in to your device or an NFC key that you tap on an NFC reader. Select Add a new way to sign in for verifyįollow the dialogs to set up Windows Hello as a method for signing in. If your device didn't come with one of those you can purchase one that can be connected to your device via USB from any of a number of popular retailers. Important: Signing in with your face requires a Hello-compatible camera. Signing in with your fingerprint requires your device to have a fingerprint reader. Sign out and open Microsoft Edge, select Use Windows Hello or security key instead, and sign in by inserting or tapping your key. Name your security key so that you can distinguish it from other keys. Take the follow-up action by touching either the button or gold disk if your key has one (or read the instruction manual to figure out what else it might be). You will be redirected to the setup experience where you will insert or tap your key.Ĭreate a PIN (or enter an existing PIN if you have already created one). Identify what type of key you have (USB or NFC) and select Next. Select Add a new way to sign in or verify. To add a security key as a sign in method for your Microsoft account: Select Manage and follow the instructions. ![]() Go to Start > Settings > Accounts > Sign-in options. Select Add a new way to sign in for verify.įollow the instructions to set up Windows Hello as a method for signing in. Select Security > Advanced security options. Go to the Microsoft account page and sign in as you normally would. To add Windows Hello as a sign in method for your Microsoft account: Under Ways to sign in, select a Windows Hello item to add. Select Start > Settings > Accounts > Sign-in options. Follow these steps to set up Windows Hello and then sign in to your Microsoft account in Microsoft Edge:
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